There is an update to China's PIPL policy that requires Microsoft to ask adults to give additional consent on accounts for children.
Important
The adult who provided the initial consent is now required to provide consent to export the data. If the adult cannot access their account, the child may lose access to their account. The adult or appropriate guardian should attempt to recover the adult account.
How to provide consent
If a child has requested your consent, click the link in your email request, sign into your Microsoft account and approve.
Note
Once you've confirmed that you're an adult, you can use your Microsoft account to approve additional family member accounts with no extra steps.
Learn more
Need more help?
Contact Support
For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.
Important
To protect your account and its contents, our support agents are not allowed to send password reset links, or access and change account details.